Frequently Asked Questions

What does your company
do?

We provide reliable and efficient IT infrastructure, cabling, security and building solutions across multiple sectors throughout the UK.

What industries do you
serve?

We work with a wide range of industries including finance, healthcare, education, retail and enterprise organisations. Our solutions are tailored to meet specific needs of each client.

What size business do you work with?

We support all sizes. Whether you’re a small business needing a basic setup or a large organisation requiring complex infrastructure, we scale our services to fit your needs.

What types of infrastructure services do you offer

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Can you upgrade our existing network?

Absolutely. We assess your current infrastructure and recommend upgrades and solutions to improve performance, security and scalability.

What happens if our network goes down?

Our support team responds quickly to minimize downtime. If you’re on a managed plan, we often detect and resolve issues before they impact your operations.

How long does it take to set up a network?

The timeline depends on the project size and complexity. Small setups may take a few days, while larger infrastructures can take several weeks. Our project team work closely with you to schedule works to minimise disruption and downtime.

Do you provide ongoing support after installation?

Yes, we can offer service-level agreements (SLAs) to ensure long-term reliability.

Do you offer remote and on-site support?

We provide both remote troubleshooting and on-site support when necessary.

Can your solutions scale as our business grows?

Absolutely. We design networks with scalability in mind so they can grow alongside your business.

Where are your services available?

We provide services UK wide. We can also support remotely or multi site locations depending on your needs.

How do we get started?

We’ll schedule a face to face consultation, conduct a site audit or simply chat through what you want to achieve. From there we will tailor an individual solutions proposal detailing exactly what you need.

Speak to us today about your Infrastructure needs

Our Dedicated Team is Here to Help: Feel free to reach out with any questions or inquiries, and our experts will be readily available to assist you promptly and efficiently. Your care and satisfaction are our top priorities..

Speak to the team

We will discuss your needs to create a solution that perfectly fits your business.

Book your installation

We will arrange a date to attend site and complete your installation.

Enjoy ongoing support

Our experienced team are ready to support you.

0118 207 8011

info@telecentric.co.uk